SV

FAQ

What is aimo?

aimo is free-floating car sharing service at its best. Open the app, pick up a car near you, keep it for as long as you want and end your trip by parking in any approved spot within the Homezone or at a Hotspot. You only pay for the time you use. No parking fee, no toll fee, no fuel or charging fee. It's an easy and affordable way to get you from here to there.

How does it work?

Aimo cars are located all around the city within the Homezone and at dedicated hotspots. You can find available cars by using the aimo App. Cars can be booked 15 minutes in advance, or you can simply walk up to an available aimo and start your trip. You start your trip through the aimo App and then you can drive anywhere, and keep aimo for up to 48 hours per trip, as long as you end your trip in the Homezone or at a Hotspot. You only pay for what you use, and are charged a low per minute, per hour or per day rate. If you want to make a stop during your trip but want to keep your aimo, whether inside or outside of the Home Zone, you can make a stopover by pressing the pause button in the app to lock the car. In a stopover, trip time keeps accumulating, but you know your aimo will be there when you get back. To end your trip, just park in any approved parking location within the Homezone or at a Hotspot. You pay for the aimo service from the time you open the doors in the aimo App until you end the trip in the aimo App and the doors are locked. Du debiteras en låg avgift per minut, per timme eller per dag. Om du vill göra ett stopp under din resa men vill behålla din aimo, oavsett om du är i Homezone eller utanför, kan du göra en Stopover genom att trycka på pausknappen i appen för att låsa bilen. Under en Stopover fortsätter resan att ticka på, men du vet att din aimo fortfarande är din när du kommer tillbaka. För att avsluta din resa, parkera bara på en godkänd parkeringsplats inom Homezone eller vid en Hotspot.

What is the Home Zone?

Our operation area is called the “Homezone” and covers a marked area in Stockholm city. This is where you can find the car, start and end your trip. You can view the Homezone in your app.

What is a hotspot?

A Hotspot is parking with specific spots dedicated to aimo. Here you can pick-up or drop off a vehicle.

How do I become a member?

Simply sign-up by downloading the aimo App Store or Google Play and follow the instructions. To be able to become a member via the app you need to be 21 years old, have had a swedish driving licence for at least one year and BankID. If you have a foreign driving license please contact us at hello@aimosolution.com

How much does it cost?

It is free of charge to become a member, you simply pay for your trips! For the current fees for using (and misusing) the service please refer to the Price List on the website.

I forgot my username/password.

Please go to the login page in the app and click the “forgot password” link and follow the instructions.

Driving, parking & charging

How do I unlock a car?

You can unlock your aimo that you've reserved or any available aimo on the street or at a hotspot using your aimo App.

How do I start the car and where is the key?

You don't need a key to start your trip. Just put your foot on the brake and push the 'start/stop' button. Because it's an electric car you won't hear the engine start, instead you will hear a small signal informing you the car is ready to go.

What if I want to make a stopover with the car without ending my trip?

You can easily park and leave your aimo after pressing the “pause trip” function in the aimo App. Please note that you continue to pay until you have ended the trip in the aimo App.

Can I drive outside of the Home Zone?

Absolutely yes! You can drive outside of the Homezone, but you cannot end your trip before you return to the Homezone. As soon as you drive outside of the Homezone the car will inform you - via the voice system - and the light near the glove box will change from green to red. When you are returning to the Homezone the light will turn green again.

What is the range of a fully charged aimo?

Your aimo is a Renault Zoe, a 100 % electric, smart city car. It has an average range between 200 km 300 km depending on the weather. The range will be affected above 90 km/h. We will make sure that the aimo is charged as soon as the capacity is below 20 km. If the battery goes below this limit during your trip you can continue driving to your destination, if the battery allows. There is also a charging cable available in the car that will allow you to charge at no cost to you on any Type 2 (EU standard) charging spot. However, please note that if you return the car with less than 15 km of range it will trigger a fee according to the Price List and if the car reaches 0% it will have to be towed. In that case you will also be charged a towing fee according to the Price List. The remaining range can be read on the dash board.

What do I do if there is very little power left on the battery?

We will make sure that the aimo is charged as soon as the range is low. If the battery goes below 15 km of range left during your trip you can continue driving to your destination, if the battery allows. There is also a charging cable available in the car that will allow you to charge at no cost to you on any Type 2 (EU standard) charging spot. However, please note that if you return the car with less than 15 km of range it will trigger a fee according to the Price List and if the car reaches 0% it will have to be towed. In that case you will also be charged a towing fee according to the Price List. The remaining range can be read on the dash board.

How do I charge a car at a charging station?

Park your car with the front facing the charging station. The charging point for the car is at the front, in the nose under a flap that display the main Renault logo. The flap can be opened via a switch on the dashboard to the left under the steering wheel. This reveals the port, with a ‘Z.E.’ (Zero Emissions) logo illuminated in blue above it. The port has a dust cap that then needs to be opened before a charging cable can be connected. The chargeing cable is stored in a bag with Z.E. logo in the trunk. To connect simply follow these three steps: (1) Connect the black connector part of the cable in the charging point (2) Swipe the tag to start charging session if you are using Incharge. If you are at a hotspot you don’t need to swipe a tag, simply plug in the cable (3) Insert the turquoise connector into the car to start the charging

How do I disconnect the car from the charging station?

You can disconnect the cable from the car by pressing the switch located on the dashboard at the left side of the car’s steering wheel. To relaease the charging cable from the charging point simply pull firmly.

What are the rules for parking?

You can park for free on a Hotspot or on a valid parking within our Homezone; “Taxa” 2, 3, 4 or 5 in Stockholm city. “Zon” B, C and E for Sundbyberg. The p-signs indicate which zone is applied. For Solna, all streetparkings with blue P signs covered by Easypark are allowed. Please note! Not applicable on any roadside parking space controlled by Q-park. You can still park in places that are not free but you can not terminate your rent on these and you have to pay for your parking. To end the rent, you must either park your car on a Hotspot or in valid parking where the car can last for at least 24 hours inside our Homezone. To find more detailed information about opening hours and how to access a specific Hotspot, click on the “P” signs on the map in our app and then “Show description”. Our staff continuously tries to ensure that there are available parking spots in our Hotspots. In the unfortunate case that the garage is full you might have to find another free parking spot on the street or in another Hotspot. To ensure that you get a parking spot we recommend our garage Continental (K3) and NK Parkering (6A). Park your aimo in the first available non-reserved parking spot closest to the other aimo cars if all aimo spots are occupied. We are working hard to ensure your access to available parking spots. Thank you for your patience.

If there are damages to the car before I start the trip, what do I do?

If you notice damages to the car before you start your trip, please notify customer service on tel: 010 456 39 39. If you are involved in an accident, please take a photograph of the damage and immediately give us a call on the number stated above. Our cars are insured; however, please note that there is a deductible (Sw. vagnskadegaranti) that you might be liable to pay. If you are involved in an accident with another driver please be diligent to document the damage together with the other driver, in this case you might also be liable to bay an additional deductible (Sw. trafikförsäkring). The amount of the deductible is available through the Price List.

Is it possible to bring my kids?

Yes! The cars are equipped with ISOFIX fittings on outer rear seats and front passenger seat if you want to bring a childseat.

Is food allowed in the aimo?

Yes, but please clean up after yourself. Excess cleaning fees will be charged according to the Price List if a car is returned dirty.

Can I bring pets in the aimo?

All aimo cars are pet free. Unfortunately, you cannot bring pets in the car out of consideration for other car users. If you chose to bring a pet in the car anyway, you will be charged an additional fee according to the Price List.

Is smoking allowed in the aimo?

Smoking is not allowed in the cars due to safety issues and in consideration of other users. If you chose to smoke in the car anyway, you will be charged an additional fee according to the Price List.

What if I have lost or found an item in an aimo?

If you find an item left behind please leave the item in the glove box or the trunk depending on the size of the item and let us know by contacting our customer service. Please also give us a call to report a lost item, we will keep an eye out for it and let you know once it has been found. We keep all lost and found items at our office for 30 days. You can give us a call or email us to identify your lost item. And while we will do our best to keep your belongings safe, we are not responsible for any items that are lost or stolen in our cars.

There are no maps in the car.

We are working hard to offer you a wide selection of maps so that you can navigate easily with your aimo. Meanwhile we recommend that you use the navigation on your mobile. Thank you for your patience.

App function, payment & refund

App freeze

If the app freezes, we recommend that you restart it. If you need further assistance, please contact customer service.

Respond time

When your aimo is in sleeping mode, it might take up to one minute before it responds. If it takes longer we recommend that you reinitiate the app. Thank you for your patience.

How do I pay for the service?

Booking is free, you pay from the time you open the doors until you have closed them again (and ended your trip). When you create an account, you will enter your credit card details. Once you have completed a trip aimo will automatically withdraw the amount from your card. You will receive a summary of your trip by email and a complete invoice (with VAT details) is available through the aimo App.

Can I get a refund?

If you believe you are entitled to a refund for a trip for any reasons, please contact customer service by email or telephone and explain your matter and we will promptly get back to you. When contacting us please have your trip summary details ready.